Careers

Supervisor: Sales Manager
Position Type: Salary Full Time
Travel Required: Less than 10%

Role and Responsibilities

Revel is a Colorado-based mountain company with a strong mission to cultivate a community of Revelers by creating bikes we believe in. Our vision is to be the world’s best bicycle company for committed dirt riders. We are currently seeking a an enthusiastic inside sales representative to join our team at Revel. As an inside sales rep, you will be responsible for building and maintaining relationships with customers, identifying their needs, and recommending products or services that best meet those needs. The position of inside sales representative is responsible for all aspects of sales including customer outreach, customer interface, order taking, order processing, and order fulfillment. A successful inside sales rep is a reliable professional with excellent attention to detail, exceptional customer service skills and an overall good business mindset. 

Join us and be part of a dynamic team that is dedicated to delivering exceptional customer service and driving sales growth.                               

• Interact with wholesale accounts and/or direct consumers in person, over the phone, and email ensuring that it is always a positive and rewarding experience
• Sales outreach to generate sales orders
• Answer questions and advise dealers/consumers of product features and decisions
• Ensure payments are received in a timely manner
• Efficiently and effectively enter orders into order processing system
• Identify and address issues in the order processing system
• Process payments with incredible accuracy
• Ensure that customers always stay updated regarding their orders
• Manage sales orders, invoices, and shipments with extremely high accuracy
• Pitch in where needed (events, marketing, assembly, etc.)

Qualifications and Education Requirements

• A minimum of 3 years’ experience in a similar role
• Solid understanding of outdoor industry sales
• Very strong attention to detail
• Ability to work within the constraints of complex operations
• Excellent written and verbal communications skills
• Ability to work well with the entire team to achieve goals
• Desire to push others to achieve higher level success.

Preferred Skills

Experience with Quickbooks Online and FishBowl inventory strongly desired.  Familiarity with Microsoft office suite.  Ability to grow in role without being pushed by others.  Avid mountain biker.

SALARY RANGE

$55-65k/year based on experience. Full time salary with bonus program, health benefits, season bike park pass, free frame/year, 401K program, access to company raft, etc.

Notes:

Being a small company, all job descriptions are constantly evolving, and everyone is expected to pitch in where needed.  This may include attending events as a representative of the company, helping cover for out of office employees or simply cleaning the bathroom.  Position requires regularly lifting up to 50 lbs to a height of 5-6’ as well as staying stationary for up to 4 hours at a time.

Supervisor: Sales Manager
Position Type: Salary Full Time
Travel Required: Less than 10%

Role and Responsibilities

Revel is a Colorado mountain company with a strong mission to cultivate a community of Reveler’s by making the bikes we believe in, with a vision to be the best bicycle company in the world for the committed dirt rider.  Revel is looking for a key person to join the team and drive our mission forward by delivering exceptional customer experience to riders and customers around the world. The customer service rep is responsible for providing assistance and support to customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. The customer service representative embodies the frontline and face of the Revel experience, requiring a positive attitude, exceptional communication skills, and strives to make Revel Bikes a premium experience for both existing and prospective riders.

The position of customer service rep is responsible for all aspects of customer service, including sales support, troubleshooting, problem solving, order entry, and delivery follow up to ensure customers have a fantastic experience before, during, and after their purchase. A successful CSR is a reliable professional who can troubleshoot and uphold the standards CS standards set by the team. 

• Interact with customers in person, over the phone, and email ensuring that it is always a positive and rewarding experience
• Answer questions and advise customers of product features and decisions
• Work with customers to solve problems or warranty issues and ensure a positive customer experience
• Ensure payments are received in a timely manner
• Ensure Sales Orders are up to date with notes and easily shareable
• Efficiently and effectively enter orders into order processing system
• Document Customer Service FAQs to expand and adapt the role
• Ensure all CS related Sales Orders are handled promptly and updates are continuous.
• Manage sales orders, invoices and shipments with extremely high accuracy
• Pitch in where needed (events, marketing, assembly, etc.)

Qualifications and Education Requirements

• A great attitude
• Solid understanding of outdoor industry sales
• Very strong attention to detail
• Ability to work within the constraints of complex operations
• Excellent written and verbal communications skills
• Ability to work well with the entire team to achieve goals

Preferred Skills

Experience with Fishbowl inventory strongly desired.  Familiarity with Microsoft office suite.  Desire to challenge yourself and learn new skills.  Avid mountain biker.

SALARY RANGE

$40-50k/year based on experience. Full time salary with bonus program, health benefits, season bike park pass, free frame/year, 401K program, access to company raft, etc.

Notes:

Being a small company, all job descriptions are constantly evolving, and everyone is expected to pitch in where needed.  This may include attending events as a representative of the company, helping cover for out of office employees or simply cleaning the bathroom.  Position requires regularly lifting up to 50 lbs to a height of 5-6’ as well as staying stationary for up to 4 hours at a time.

Supervisor: Sales Manager
Position Type: Salary Full Time
Travel Required: Less than 10%

Role and Responsibilities

Revel is a Colorado mountain company with a strong mission to cultivate a community of Reveler’s by making the bikes we believe in, with a vision to be the best bicycle company in the world for the committed dirt rider.  Revel is looking for a key person to join the team and drive our mission forward by delivering exceptional customer experience to riders and customers around the world. The customer service rep is responsible for providing assistance and support to customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. The customer service representative embodies the frontline and face of the Revel experience, requiring a positive attitude, exceptional communication skills, and strives to make Revel Bikes a premium experience for both existing and prospective riders.

The position of customer service rep is responsible for all aspects of customer service, including sales support, troubleshooting, problem solving, order entry, and delivery follow up to ensure customers have a fantastic experience before, during, and after their purchase. A successful CSR is a reliable professional who can troubleshoot and uphold the standards CS standards set by the team. 

• Planning and execution of Demo and field marketing events
• Identifying market trends and providing quantifiable feedback to product manager
• Coordinating, planning, maintenance, set up and delivery of all demo bikes
• Collecting customer data leads and provide information to D2C sales team
• Identifying and fulfilling customer needed training
• Production builds in office
• Rides with dealers, customers, distributors etc.
• Event/on-site sales lead
• Demo vehicle management
• Public Relations with media at events
• Media content creation (photos of events, etc, to pass on to social media team)
• Work with Supervisor to determine budget for events/demos and work within that budget

Qualifications and Education Requirements

• A great attitude
• Solid understanding of outdoor industry sales
• Very strong attention to detail
• Ability to work within the constraints of complex operations
• Excellent written and verbal communications skills
• Ability to work well with the entire team to achieve goals

Preferred Skills

Experience with Fishbowl inventory strongly desired.  Familiarity with Microsoft office suite.  Desire to challenge yourself and learn new skills.  Avid mountain biker.

SALARY RANGE

$45-55k/year based on experience. Full time salary with bonus program, health benefits, season bike park pass, free frame/year, 401K program, access to company raft, etc.

Notes:

Being a small company, all job descriptions are constantly evolving, and everyone is expected to pitch in where needed.  This may include attending events as a representative of the company, helping cover for out of office employees or simply cleaning the bathroom.  Position requires regularly lifting up to 50 lbs to a height of 5-6’ as well as staying stationary for up to 4 hours at a time.

​​Role and Responsibilities​ 

Revel is a Colorado mountain company with a strong mission to cultivate a community of Reveler’s by making the bikes we believe in, with a vision to be the best bicycle company in the world for the committed dirt rider.  Revel is looking for a key person to join the team and drive our mission forward by owning the customer experience on the Revel Website.  The Digital Specialist is responsible for requesting content, updating, maintaining, troubleshooting, and improving the Revel Bikes website and the various applications that interact with it. The digital specialist is also expected to report on website analytics and to work with the greater team to execute marketing campaigns and sales initiatives. Motivated and self-driven, the digital specialist strives to make Revel Bikes a premium experience for both existing and prospective customers and harness user data to put more Revel Bikes on the trails.  

• Maintain and update website content including images, videos, copy, links, plugins, and products.  
• Work with web developer to build engaging and responsive landing pages with intuitive UX design and best ecommerce practices.  
• Monitor website performance and troubleshoot any bugs, typos, broken links, purchase/payment disruptions, or platform/device issues.   
• Ensure web user data is being captured and funneled into various applications such as Google Analytics, HubSpot, Fishbowl, Facebook, etc.  
• Work with Marketing to ensure consistent branding throughout the site using the Revel brand guidelines and confirm photos, reviews, and assets are of high quality and not outdated.  
• Work with Sales/Product to ensure product pricing, specifications, technical documentation, and features are presented correctly. 
• Assist Marketing/Sales in building out automations such as email opt-in campaigns, pre/post purchase email workflows, feedback surveys, and transactional emails.  
• Produce weekly/monthly reports on website analytics and customer interaction.  
• Drive improvements in web KPI’s through thoughtful implementation of content, design, and development. 
• Work with Sales to maintain inventory appropriately on the websites. 
• Work with IT and Operations to help make sure back-end function matches front-end needs. 
• Pitch in where needed (events, marketing, assembly, etc.)  

​​Qualifications and Education Requirements​ 

• At least 2 years of experience in a similar digital advertising, UX, or ecommerce role.  
• Solid understanding of WordPress, WooCommerce & Google Analytics.  
• Basic understanding of HTML, website front/back ends, and payment applications 
• Very strong attention to detail  
• Excellent written and verbal communications skills 
• Ability to work well with the entire team to achieve goals 

​​Preferred Skills​ 

Familiarity with Microsoft office suite.  Desire to challenge yourself and learn new skills.  Enthusiasm for exceptional web experiences and ability to learn technical details of Revel Products to deliver that experience. 

SALARY RANGE: $55,000 – $65,000 depending on experience  

Notes: 

Being a small company, all job descriptions are constantly evolving, and everyone is expected to pitch in where needed.  This may include attending events as a representative of the company, helping cover for out of office employees or simply cleaning the bathroom.  Position requires regularly lifting up to 50 lbs to a height of 5-6’ as well as staying stationary for up to 4 hours at a time.