Job Title:

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Supervisor:

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Job Description

Role and Responsibilities

The position of customer service representative is responsible for all aspects of customer service, including sales support, troubleshooting, problem solving, order entry, and delivery follow up to ensure customers have a fantastic experience before, during, and after their purchase. A successful CSR is a reliable professional with excellent attention to detail, exceptional customer service skills and an overall good business mindset.

·         Interact with customers in person, over the phone, and email ensuring that it is always a positive and rewarding experience

·         Answer questions and advise customers of product features and decisions

·         Work with customers to solve problems or warranty issues and ensure a positive customer experience

·         Ensure payments are received in a timely manner

·         Efficiently and effectively enter orders into order processing system

·         Process payments with incredible accuracy

·         Ensure that customers always stay updated regarding their orders

·         Manage sales orders, invoices and shipments with extremely high accuracy

·         Pitch in where needed (events, marketing, assembly, etc.)

Qualifications and Education Requirements

·         A minimum of 2 years’ experience in a similar role

·         Solid understanding of outdoor industry sales

·         Very strong attention to detail

·         Ability to work within the constraints of complex operations

·         Excellent written and verbal communications skills

·         Ability to work well with the entire team to achieve goals

Preferred Skills

Experience with Quickbooks Online and SOS inventory strongly desired.  Familiarity with Microsoft office suite.  Avid mountain biker.

Notes:

Being a small company, all job descriptions are constantly evolving, and everyone is expected to pitch in where needed.  This may include attending events as a representative of the company, helping cover for out of office employees or simply cleaning the bathroom.  Position requires regularly lifting up to 50 lbs to a height of 5-6’ as well as staying stationary for up to 4 hours at a time.